FAQ
What is our shipping policy?
We offer standard shipping on all orders within the US, with delivery times typically ranging from 5 to 10 business days, depending on your location. For expedited shipping options, please check at checkout. All orders are processed within 1-3 business days before shipping. We hope to be able to offer international shipping soon! Drop an email or send a message in the chat to let us know where you are and we'll try to get shipping setup to your region ASAP. Thanks!
What is our return policy?
We have a 30-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached. You will need the receipt or proof of purchase to initiate a return.
How do I exchange an item?
The most efficient way to exchange an item is to return the original item and place a new order for the desired item. Once your return is accepted, we will provide you with a return shipping label and instructions.
What measures do we take to ensure product quality?
Our apparel is crafted from high-quality materials, including eco-friendly organic cotton. Each piece undergoes rigorous quality checks to ensure it meets our standards for durability and comfort. We are committed to providing products that not only look good but also feel good.
How do we ensure customer satisfaction?
Customer satisfaction is our top priority. We encourage feedback and are dedicated to resolving any issues promptly. If you receive a defective or incorrect item, please contact us immediately so we can address the situation effectively.
Are there any non-returnable items?
We do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us for clarification.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
What should I do if my order is damaged or incorrect?
Upon receiving your order, please inspect it immediately. If you find any defects or receive the wrong item, contact us right away. We will evaluate the issue and work to resolve it to your satisfaction.